Refund policy

Being a small business operating with limited resources, we do not accept returns, refunds, or exchanges. However, if there is an issue with your order that is not attributable to your error, we are committed to providing excellent customer support to address and resolve the problem. 

To qualify for a return, you must substantiate that the product you received was damaged or incorrect due to our mistake.

For swift resolution, please reach out to us at support@morrocadamia.com within two weeks of receiving your order. Include photos of the damaged product, your order number, and any pertinent details. We will promptly assess your case and provide a resolution. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send the package. 

Please note that returns sent without prior approval will not be accepted.

Thank you for your understanding, and we are committed to ensuring your satisfaction with our products and services.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@morrocadamia.com.

You can always contact us for any return question at support@morrocadamia.com.